Recall Program Coordinator

​Responsibilities:

• This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions)

• Develop cost effective dealer repair strategies for vehicle concerns.

• Create Dealer Bulletins, Service Instructions and Customer Letters.

• Set-up affected vehicle populations in PTS, GRID and GCAMP systems.

• Work closely with the Office of General Council.

• Work with translations agencies.

• Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.

• Liaise with all National Sales Companies in Europe and Global Offices.

• Liaise with Ford parts Supply Chain Management.

• Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres.

• Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings.

• Provide Recall status input to various forums, attending and presenting to senior management teams when required.

• Liaise with customer letter mailing agency.

• Ensure departmental processes/records are compliant with current/future audit requirements.

Skills Required:

• Recalls and Service Program Coordinator Interpersonal and communications skills, IT skills (Excel, Word, PPT), analytical skills.

• Able to multitask and manage multiple programs effectively.

• Able to work under pressure

Experience Required:

• Vehicle engineering and / or Dealer Workshop experience

Experience Preferred:

• Aware of, or with experience of dealer workshop processes.

Education Required:

• Degree in Engineering, dealer workshop repair process. Master Technician trained

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