Product/Brand Management

​POSITION DESCRIPTION:

• Project manage new home charging propositions to market – Project manage parts of our EV Home Charging proposition workstreams to ensure delivery of seamless end-to-end customer experiences across multiple markets, on time and to budget.

• Business readiness – Lead the home charging business readiness delivery plan to drive launches of our new charging propositions in key markets, with a particular focus on channel readiness and activation.

• Customer & market insights – Generate insightful customer feedback and monitor market insights to inform data-driven improvements to our proposition and client experience.

• Performance analysis & monitoring – Create analysis and manage reporting of the performance of our home charging products and services including those delivered by suppliers.

• Product backlog management – Contribute to the development and on-going management of EV Home Charging services through directing the business prioritisation of the product & proposition backlog.

• Supplier liaison & management – Monitor, report and manage key suppliers, such as home charging installers.

• Cross-functional collaboration – Lead cross functional teams by working closely with commercial, marketing, digital, operations, procurement and external suppliers to ensure smooth product launches and ongoing management of our products and services.

• Pricing analysis - Create insightful pricing analysis to drive data led recommendations to support and enable decision making, by evaluating customer, market, and product and proposition pricing requirements.

What you'll need:

• The ideal candidate will be an individual, who can work independently, is customer focussed and results driven, demonstrating tenacity, drive and perseverance with the ability to deliver new product plans to delivery in a complex, highly demanding environment. 

• You will have the desire to be part of a team developing and building new customer propositions and managing the product lifecycle once in market.  You will have demonstrated first-rate stakeholder management experience.  You will be a resilient and an enthusiastic person, who responds constructively to new ideas and change, as well as an effective team player actively supporting wider team members.

The Opportunity:

• This exciting opportunity sits in the Electrification Services team which is responsible for designing, developing and running our EV charging solutions for customers at home and in public.

• As a Product Owner for Home Charging, you will play a key role in building and managing our Home Charging product, with responsibility for delivering implementation (including channel readiness), supplier management, and commercial management across the end-to-end proposition in multiple markets.

• The role will involve the planning and co-ordination of programme elements to drive the delivery of EV home charging and installation services solutions for customers. This is a highly collaborative role; your skills will mean you have the ability and experience to navigate a matrix organisation, working directly with internal and external stakeholders, to drive business readiness for new home charging propositions to launch.

• The role will also require in-life product management of the services including supplier management across multiple markets, commercial analysis, pricing management, performance management & reporting, and service improvement implementation.

• The individual will work with external partners, internal and regional teams to ensure the services provided give the highest levels of customer confidence and experience.

Skills:     

Essential:

• Proven experience in at least two of; product management, pricing, business readiness and supplier management

• Experience of delivering new products and propositions to market in large organisations

• Excellent organisational & project management skills to drive business readiness activities, with an ability to identify and address barriers to readiness effectively

• Strong communication skills used to engage varied audiences at all levels

• Excellent stakeholder management skills, able to build relationships cross-functionally and externally

• Analytical skills to identify how one issue can impact on another with the ability to drive out recommendations and put in place the required interventions

• Excellent team player

Desirable:

• Commercial and technical awareness of a vehicle charging or vehicle electrification business

• Experience working with vehicle dealerships/retailers

• Familiarity with Agile tools such as Jira and Confluence

Education:            

• 2:1 degree or above