Personal Assistant

​KEY ACCOUNTABILITIES & RESPONSIBILITIES:

• Diary management – prioritising the Director’s time and ensure they are sufficiently briefed.

• Attend team meetings as required, noting and following through on all actions until complete

• Responsibility for compiling all daily files and approvals in a timely and quality manner

• Creation and management of Director’s expenses and approval of first line

• Provide direction to Director on priorities, to include supporting paperwork, deadlines etc with recommendations

• Manage Director’s emails and tasks until complete, prioritising and delegating where necessary, flagging up immediate and urgent concerns and acting accordingly

• Represent the company to externals in a professional, courteous, and knowledgeable fashion, either face to face, through written communication or in clear and concise manner by phone.

• Arrange team meetings/ town halls / away days as appropriate and directed to, adhering to company policy and procedures.

• Provide holiday cover for wider team as required

• Work cross functionally with other business support/ co-ordinators to share information and build synergies in ways of working to ensure the latest information is always available.

• Undertake any other work as directed by the Director’s and the CCO Business Manager in connection with their job as may be requested.

KEY INTERACTIONS:

• Director that the role supports

• Business Manager to the Chief Creative Officer

• PA network within Creative

• The Creative organisation

• Cross-functional teams external to Creative

• External suppliers/ partners where applicable

ESSENTIAL SKILLS

• Live our Creators Code and ensure all interactions work towards a successful outcome

• Strong computer skills to include excel, word and PowerPoint etc.

• Excellent communication skills – both written and spoken

• Agile and flexible approach to change – adapting last minute business priorities

• Strong ability to organise Director’s tasks, to ensure objectives are met, making recommendations where appropriate

• Strong project management capabilities with excellent execution skills and the ability to multitask

• A proactive approach, always looking ahead and ability to see beyond the short-term immediate tasks, providing recommendations and suggestions, looking at the bigger picture.

• Able to negotiate/influence at all levels within the organisation

• Highly organised with meticulous attention to detail

• Ability to work in a fast paced environment, and have a proactive approach to change

• Ability to react quickly and efficiently to last minute requests, understanding wider implications for the business.

• Resilient and enthusiastic, an individual able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs

• Self-motivated, passionate and co-operative with a can-do attitude

DESIRABLE EXPERIENCE & QUALIFICATIONS

• Advanced knowledge of key business systems and processes, e.g. quality tools and techniques

ADDITIONAL INFORMATION     

• Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact.

• Continually working hard to deliver a modern luxury experience to earn and keep our customers’ trust and loyalty.

• Embracing differences, being empathetic, welcoming challenges together empowering each other to deliver.

• Building trust by speaking openly and honestly, listening attentively, and treating others respectfully.

• Taking initiative and using failure as an opportunity to learn. We develop by giving + seeking honest feedback.

• Making a difference through our results. We innovate and never lose sight of what we want to achieve.

• A good team player who is able to work to predefined procedures

• An individual with the ability to prioritise their work load

• An individual with the ability to make timely decisions in line with agreed procedures and escalate as appropriate

• An individual with a customer focused approach