DEMAND & PORTFOLIO COORDINATOR

The Opportunity:

• We are seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritisation activities.

• This role is an important part of our digital transformation journey, helping us move towards a truly customer centric, digitally led business.

• The Demand & Portfolio Coordinator contributes to shaping and managing the demand pipeline.

• Working closely with business stakeholders and delivery teams, the role helps ensure requests are captured, validated, prioritised, and aligned with strategic roadmaps.

• By assisting governance processes, maintaining portfolio visibility, and supporting continuous improvement, the coordinator enables the organisation to deliver change with clarity and control.

Key Accountabilities and Responsibilities:

Demand Management:

• Support the capture, validation, and assessment of digital demand submissions.

• Ensure requests are processed promptly and directed to appropriate delivery channels.

• Assist in maintaining traceability of demand items through to delivery.

• Plan and coordinate key meetings, ensuring stakeholder and content coverage.

Governance & Reporting:

• Contribute to governance forums and demand syncs.

• Help maintain dashboards, datasets and reporting tools, ensuring accuracy of demand and portfolio data.

• Coordinate demand outputs and supporting documentation for meetings, tracking delivery and highlighting risks.

Portfolio Oversight:

• Support visibility of the digital portfolio

• Assist in prioritisation discussions aligned to strategic roadmaps.

• Monitor portfolio health and highlight risks & issues

Stakeholder Engagement:

• Build effective working relationships across Centres of Excellence, Regions, Brands, and Business & Digital colleagues.

• Act as a reliable partner between demand requestors and delivery teams.

• Support clear communication and coordination of digital demand activity.

Continuous Improvement:

• Contribute to refining demand and portfolio processes, driving efficiency and consistency.

• Support continuous improvement initiatives by proposing new ideas and process enhancements.

• Provide ad hoc support to the Demand & Portfolio team as required.

Knowledge, Skills and Experience:

• Good understanding of digital ecosystems and technical landscapes

• Ability to recognise digital complexity and highlight potential delivery risks.

• Experience supporting portfolio or PMO processes in large, complex organisations.

• Familiarity with Agile delivery practices and ways of working.

• Strong organisational skills with the ability to manage multiple priorities effectively.

• Skilled at building effective working relationships across cross functional teams and stakeholders.

• Good communication and problem-solving skills.

• Professional PMO qualification (e.g., PRINCE2®, MSP®, P3O®) desirable but not essential.

Personal Profile:

• Resilient and enthusiastic, responding constructively to new ideas and inputs.

• Able to gather and interpret data from multiple sources to support recommendations

• Clear communicator, able to explain technical concepts in simple, accessible ways.

• Customer focused, approachable, and dependable

• Collaborative team player who supports colleagues and external stakeholders.

• Motivated and focused, with a drive to deliver quality results on time.

• Demonstrates perseverance and adaptability in demanding environments.

• Willing to challenge the status quo positively