Communications & Engagement Specialist

​The Opportunity

• The Communications & Engagement Specialist for Indirect Procurement is responsible for shaping and delivering a clear, engaging, and strategically aligned communications approach across the function.

• The role ensures employees are informed, connected, and equipped to support Indirect Procurement’s priorities, while strengthening culture and engagement through consistent messaging and strong cross-functional collaboration with their stakeholders and business partners, including IO Communications, and Senior Leadership.

Knowledge, Skills and Experience

Essential:

• Previous experience and background internal communications accompanied with a proven track record of successful delivery of the aligned communications and engagement strategy, to diverse audiences.

Functional Skills:

• Experience of delivering a communication and events plan from formation to execution

• Experience in end-to-end delivery of departmental events (Town Halls, Learning Sessions, Social connects)

• Knowledge of communications and engagement theories to develop a specific strategy for the functions needs.

• Development and maintenance of multiple communication channels to ensure alignment to type of communication (SharePoint, Teams, Yammer, Social Media etc)

• High level of competency using Microsoft programmes such as PowerPoint, Word and Excel..

• Able to create engaging videos for internal channels and reviewing opportunities for sharing further than indirect Procurement.

Interpersonal Skills:

• Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result.

• You view things as a team rather than individual project level, considering the wider team needs.

• Strong interpersonal/communication skills, including ability to manage self and lead the wider function through change.

• Strong stakeholder relationship management and can communicate effectively at all levels.

• Ability to coordinate, collaborate and influence

Personal Profile

• Someone with integrity & empathy who holds the customer experience above all else, even when it is challenged.

• Someone who embraces a growth mindset; resilient and enthusiastic who responds constructively to new ideas and inputs.

Key Accountabilities and Responsibilities

• Internal Communications Strategy

• Lead the development and delivery of the Internal Communications strategy for Indirect

• Procurement, ensuring alignment with organisational objectives and the company Creators’ Code.

• Interpret, define and deliver communication priorities, channels, stakeholders, and cadence to support clear internal engagement.

Message Development & Delivery

• Create and deliver clear, compelling, and engaging messages across all internal channels, ensuring information is easy to understand and actionable.

• Maintain strong editorial standards for tone, clarity and brand consistency across all communications.

• Recommend channel improvements, content adjustments, and new methods to strengthen employee engagement and communication effectiveness.

• Able to advise where content from internal channels can be shared wider than indirect Procurement e.g Videos.

Leadership Communication Support

• Develop effective leadership communication materials, including scripts, talking points, presentations, and briefing packs.

• Advise leaders on communication approach, messaging, and audience engagement to support visibility and impact.

Change Communication

• Lead and coordinate change communication activity relating to processes, systems, organisational changes, and strategic initiatives.

• Translate complex changes into clear narratives that support awareness, understanding, and adoption across the function.

• Working with internal change champions – pulse related and using them to deliver key messages rather than just through a technology

Cross-Functional Partnership

• Work closely with HR, IT, senior leaders, IO Communications, and broader Procurement teams to ensure alignment on culture, engagement, and messaging.

• Support cross-functional initiatives by delivering communication plans that connect teams and enable cohesive storytelling across the business.

Events Planning & Delivery

• Plan and coordinate key departmental events, including Town Halls, Learning Sessions, and Social Connects.

• Deliver high‑quality events in partnership with key speakers, ensuring Indirect Procurement teams remain engaged and informed on business updates and upcoming developments.

Supplier Communication Alignment

• Manage and refreshe the Indirect Procurement Supplier distribution list

• Engage with the Supplier Relationship Management team to deliver key supplier events and messages aligned to the communications strategy

Other

• Undertake any other work as directed by their line manager in connection with their job as may be requested from time to time.

Key Performance Indicators

• Communications strategy reviewed and refreshed twice per year, to reflect enterprise priorities

• Stakeholder map reviewed and refreshed every quarter, measuring impact through feedback

• 100% of leadership communication products (briefings, scripts, packs) delivered on time and to expected quality standards

• 100% of communication plans and events delivered to agreed timelines

• Minimum of 1 communication improvement implemented per quarter based on data, insights, and stakeholder feedback (e.g., channel optimisation, format changes, improved content sequencing)

Key Interactions

• Indirect Procurement Senior Leadership Team

• Indirect Procurement Category Teams

• Indirect Procurement Business Partners

• Procurement Business Managers

• Supplier Relationship Management Team