Data Engineer – Customer Relationship Centre

• We are looking for a skilled and proactive Data Engineer to join our Customer Relationship Centre team.

• This role is key to enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer service systems, and ensuring high-quality data is available for analysis and insights.

• You will work closely with analysts, developers, and operational teams to support customer experience initiatives, with a strong emphasis on Google Cloud Platform (GCP) and cloud-based data engineering.

• A key part of your role will be helping to modernise the CRC’s data infrastructure transitioning from legacy systems to more advanced, scalable technologies.

Key Responsibilities:

• Design, build, and maintain scalable data pipelines and ETL processes to support customer service operations.

• Migrate and modernise legacy data systems to cloud-based solutions, improving performance and accessibility.

• Integrate data from CRM systems and customer touchpoints into cloud platforms for unified analysis.

• Ensure data quality, consistency, and availability for reporting and analytics.

• Collaborate with Data Analysts to deliver actionable insights and support proactive customer engagement strategies.

• Implement data solutions using GCP services such as BigQuery, Cloud Functions and Dataflow.

• Develop and maintain documentation for data architecture, workflows, and processes.

• Troubleshoot and resolve data-related issues, ensuring minimal disruption to service operations.

• Support automation of reporting and data delivery.

• Design and implement API integrations to ingest data from third-party services, CRM platforms, and customer interaction tools.

• Working with wider teams such as IT, Data & AI and CRM.

Required Skills & Experience:

• Proven experience as a Data Engineer, preferably in a customer service or contact centre environment.

• An understanding of in SQL, Python, and data pipeline development.

• Hands-on experience with Google Cloud Platform (GCP) and cloud data tools.

• Familiarity with CRM systems and customer data structures.

• A good understanding of data warehousing concepts and cloud architecture.

• Ability to work collaboratively with cross-functional teams.

• Strong problem-solving skills and attention to detail.

• Experience with ETL tools and frameworks Airflow, Git, CI/CD pipeline

• Data Insights reporting experience

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Data Engineering, or a related field.

• GCP certification (e.g., Professional Data Engineer) is a plus.

• Experience with real-time data processing and streaming technologies.

• Proficiency in Tableau or other data visualisation tools is highly desirable.