Business Analyst – CEX Unity Programme

​Purpose of the Role:

• Support the successful integration of four CEX teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org.

Key Responsibilities:

• Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams)

• Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS (JLR’s business process management tool)

• Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.

• Identify duplication, inefficiencies, and improvement opportunities.

• Clarify responsibilities and accountabilities for tasks, activities, sign-offs and decisions within each process.

• Identify and document hand-offs and interactions between teams across processes.

• Support the development of RACI documents, operating model artefacts, and change impact assessments.

• Contribute to the detailed organisation design and transition planning for CEX Unity.

• Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.

Skills & Experience:

• Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart).

• Workshop facilitation.

• Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.

• Delivery-focused mindset with experience in transformation programmes.

• Comfortable working in ambiguous and evolving environments.

• Experience in automotive, digital, or customer experience domains is a plus.

Desirable Attributes:

• Collaborative and proactive.

• Able to work independently and manage multiple priorities.

• Strong written and verbal communication skills.

• Familiarity with organisation design and change management principles.