Training Administrator

​Position Description:

• Provide high-quality service at all times by ensuring effective organisation of assigned workload.

• Take responsibility for course material coordination:

• MS Teams channel for course material and interaction with tutors

• Platform (Mimeo) course material upload and maintenance of the system

• Provide support for administrative tasks using AccessPlanit, LIMS, CRM, post-course certification, and clients' invoicing

• Maintain and drive to continuously improve the 'customer experience' through monitoring and controlling course material, catering and support facilities, and the post-course evaluation and feedback process.

• Support the Training Coordinator in managing bookings and course support.

• Escalation of any issues to The Admin Manager.

Skills Required:

• Professional MS Office Suite Flexible

• Reliable, honest, flexible, can-do attitude, collaborative, highly organised.

• Work as part of an efficient training team.

• Customer focused

• Proactive

Skills Preferred:

• Adaptable and eager to learn new skills/platforms

Experience Required:

• Excellent demonstrable knowledge of PowerPoint, Word and Excel'

• Multi-tasking and prioritisation of tasks, meeting deadlines

• Working in a team

• Fast learner  

Experience Preferred:

• Demonstrate stakeholder relationship management

• Working in an events or training environment

• Flexible to change

• Project management

Education/ Qualifications Required:

• GCSE level English and Maths