Non-Tech Change Management - Specialist

​Duties:

·         Responsible for planning and executing business change management, driving adoption for new manufacturing systems.

·         Focuses on changes to business processes and tools.

·         Applies change management methodologies, communication planning, organisational readiness assessment and stakeholder analyses.

·         Ability to develop communication and change management plans and oversee or monitor the execution to ensure adoption and minimal disruption of normal business operations.

Key activities include:

·         Describing and communicating impact of process changes on business roles understanding and articulating the as-is and to-be states via multiple medias

·         Defining a Change Strategy, agreed with the impacted managers, and delivering on that contract

·         Onboarding Early Adopters and Super Users, usually via a Transition Network

·         Creating the Stakeholder Matrix and Audience Analysis

·         Managing stakeholders and end users in scope for deployment activities

·         Hosting process walk-throughs / workshops with the SME’s, process authors and relevant business users; asking key questions to understand the changes and recording them

·         Conducting Business Change Impact Assessments with relevant stakeholders to inform the training team of the changes and enable the creation of a robust change plan

·         Creating stakeholder communication and engagement plans; supporting the communication of these to relevant end users

·         Create ‘What’s In It For Me’ (WIIFM) campaigns targeted at role level using multiple media channels

·         Develop, create and maintain reporting of the development of global business processes maturity

·         Host engagement events and system showcase

·         Complete and maintain change, communications and readiness plans

·         Creating and maintaining new relationships with identified key stakeholders

·         This role is midlands-based and on-site and travelling is expected between sites. There will be occasional travel to our Liverpool (Halewood) facility.

Skills:

·         You'll need a good understanding of multiple change frameworks with experience of the tools required to execute them

·         You’ll need strong presentation skills

·         You’ll need experience of in person collaboration and cross functional team working

·         You’ll need strong stakeholder management skills

·         You’ll need to create and align standard timing plans for business change and readiness

·         You’ll need to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs

·         You’ll need to liaise between the business, technology teams and support teams

·         You’ll need a relevant accreditation or equivalent working experience preferred

Education:

·         Recognised Change qualification preferred (APMG CM / PROSCI)