Issue Management Specialist

​Duties:  

• This role (issue management specialist) is responsible for overseeing the identification, tracking, and resolution of integration issues across complex systems. ​

• While the role demands a high level of technical understanding, it is not hands-on in nature.

• The successful candidate will ensure consistent adherence to established processes, effective utilisation of issue management tools and clear and transparent reporting to senior stakeholders.​

• Key aspects of this role involve the ability to drive actions based on clear KPI's around defect management with stakeholders across the company.

• Strong skills in developing metrics, dashboards, and professional presentations are essential.

Skills:     

• Strong knowledge of issue and defect management processes and tools.​

• Proficiency in root cause analysis techniques and problem-solving methodologies.​

• Ability to develop, interpret, and present metrics, KPIs and performance dashboards​

• Solid understanding of software integration principles and dependencies.​

• Excellent communication skills, with the ability to lead discussions on complex or sensitive matters.​

• High attention to detail and process discipline.​

• Ability to identify areas of weakness and where help is needed​

• Experience working within structured project governance frameworks (e.g., PMO, programme teams).

• Familiarity with Agile and Waterfall delivery models.

• Ability to maintain and update issue registers and tracking systems with accuracy and rigour.​​

• Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up.

Education:            

• Educated to degree level, or equivalent relevant experience