|Salary:||£17.93ph (inside IR35) umbrella (after 13 weeks the rate will increase to £28.03 in line with AWR)|
|Contact name:||Chris Coote-Stubbins|
|Published:||about 1 month ago|
|Expiry date:||20 Sep 2023 23:59|
This position is x2 Location: Stratford London/Dunton Tuesday onsite in Stratford plus additional as required in Stratford or Dunton.
Key responsibilities include:
Evaluating customer order and service details
Act as an advocate and knowledgeable expert for any customer needs
Providing customers with accurate and timely updates via phone and email
Maintaining clear and accurate records of customer engagement, questions, and inquiries
Maintain and publish customer status updates across various reporting channels.
Engage internal teams and Dealers to ensure all milestones through the journey are properly captured and communicated internally and to the customer.
Making efficient decisions to ensure successful delivery and excellent customer experience.
Partnering with the customer to provide excellent service on scheduled and ad hoc basis during every interaction.
Strong knowledgeable in both vehicle delivery, Ford Pro Intelligence and Charging products and services
Own and oversee all customer needs through this journey by effective and efficient triage, needs assessment and handling
Provide demo and training on Ford Pro Intelligence and Charging Software
Coordinating installation for chargers and other hardware services on behalf of the customer and partners
Advocate and dedicated resource to ensure customer has well-manicured and tailored experience
Post-secondary education (required)
Fluent in English (verbal and written) Fluent in German (verbal and written)
High emotional intelligence in both professional and social settings with ability to establish and maintain
Creativity and critical thinking skills influential relationships across the organization and with customers
Excellent communication, listening and interpersonal skills
Ability to navigate political arenas with ease as well as persuade, influence, and sell change effectively while projecting a professional image
Adaptability and flexibility
Accountability and execution oriented Curious/challenges the status quo
Self-confidence and the ability to work independently
Excellent time management Proficient user of MS Suite, including Excel
Experience using Salesforce, preferred
Customer Service or Customer Success experience (required, minimum 4 years)
Post-secondary education (required) Bachelors degree
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