ECOMMERCE SUPPORT

Location Coventry
Job type: Contract
Salary: £24.58ph Umbrella
Contact name: Keeley Atkinson

Contact email: katkinson@select-engineering.net
Contact phone: 01245403560
Job ref: 39453
Published: 23 days ago
Duration: 6 months
Expiry date: 06 Mar 2024 23:59
Startdate: ASAP

​Position Description:

  • Working within the global Brand Partnerships Experience and Collections (BPEC) Ecommerce Team, this role offers a dynamic opportunity for an individual with a blend of technical expertise, customer-centric focus, and a strategic approach to enhancing Ecommerce and online experience.

  • We're looking for a proactive problem solver with a passion for optimising digital experiences.

  • The role involves supporting our Ecommerce team and Experience Ecommerce end users with a number of workstreams:

  • Experience end user support Resolve end user enquiries, technical issues, and support requests related to the Experience Ecommerce tech stack.

  • Escalate complex issues to the relevant teams and coordinate resolution.

  • Build and maintain relationships with end users. Onboard new users.

  • Provide ongoing training and updates for end users.

  • Develop and manage user guides. Gather and monitor user feedback.

  • Process and workflow development: Develop and refine support processes and workflows to enhance efficiency and effectiveness.

  • Data analysis and reporting: Generate reports and analyse data, providing recommendations for optimisation where appropriate.

  • Website management and optimisation Coordinate web updates with Accenture during the migration to DX in 2024.

  • Support with the implementation of strategies for CRO (Conversation Rate Optimisation) to enhance the user journey and boost conversion rates.

  • Conduct A/B testing and analyse user behaviour to identify opportunities for improvement.

  • Collaborate with the marketing teams to implement SEO (Search Engine Optimisation) best practices.

  • Monitor and optimise website content for search engine visibility and ranking.

  • Collaboration with Marketing Communications team: Work with the marketing communications team to optimise website content, Ecommerce user journeys, and transactional email communications.

  • Platform Upgrades and Rollouts: Support with the deployment of platform upgrades, and corresponding communication and training for end users.

  • Assist with the rollout of Checkfront version 4.1 across existing licenses and new operators/markets.

  • Support the briefing and development of a new booking platform aligned with the client-wide platform.

  • Support with the development and deployment of a new Ecommerce platform aligned with the client Go To Market strategy.

  Skills Required:

  • Ability to manage multiple tasks simultaneously

  • Meticulous attention to detail

  • Excellent oral and written communications skills

  • Strong problem-solving skills

  • Excellent team player with good interpersonal skills

Experience Required:

  • Experience of writing briefs for third party agencies and managing projects through to delivery with them

  • Ability to manage multiple tasks simultaneously

  • My priority is a basic level of technical expertise with a strong attitude for learning and getting to grips with our tech stack.

Experience Preferred:

  • Experience of using a Content Management System (CMS) platform (ideally AEM)

  • Experience of writing reports and making data-driven recommendations

  • Some experience within a digital marketing, digital development or Ecommerce team or agency

Education Required:

  • Experience of using Google Analytics and SEMRUSH (or similar)

  • Experience of working with systems integrators on technical development

  • Knowledge of Agile methodology

  • Understanding of the client Experience business