Data Analytics - Software and Systems Defects

​Description:

• This role (Data Analytics - Software and Systems Defects) is focused on ensuring the integrity, consistency and usability of software and systems defect data across all areas of the business.

• The defects are created and managed in JIRA and visualised in Tableau.

• This role bridges the gap between the testing engineers, the defect resolution engineers and the releasing teams by analysing the complex datasets, resolving tooling issues, and preparing high-quality data for decision-making and reporting.

Skills:

• Ability to support project planning with data-driven insights.

• Ability to create transparent weekly Senior-Management Reporting

• Ability to interact with key engineering stakeholders to ensure metrics are aligned and correct

• Ability to interpret the data to determine the key messages that should be shared.

• Ability to ensure data integrity is maintained, by monitoring tickets for common errors

• Ability to coach other users with the best practice on defect tooling, data consistency and cleanliness

• Visualisation tool (e.g. Tableau) experience would be beneficial

Education:

• Degree or equivalent experience