Customer Billing Specialist

​Position Description:

• Reporting to the company Billing Operations Manager, the Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for company Telematics and Data Services customers.  This role plays an important function within the company Global Enablement Organization to ensure a seamless invoicing & payment experience for the company customer.

Key responsibilities include:

• Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships

• Lead company end-to-end aging receivables process to ensure timely payment

• Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues

• Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system

• Identify and escalate complex issues to management, as necessary

• Ensure compliance with billing and accounting regulations and company policies

• Support market communication via email in languages other than English and German, as needed

• Analyze and report on accounts receivable and billing metrics

• Issue dunning letters & suspension of service notifications

• Showcase a strong balance between protecting company revenue and doing what is right for the customer

• Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings

Basic Requirements

• Bachelor's degree or equivalent work experience in billing, customer service, accounts receivable, or a related field

• Proven track record of resolving complex customer concerns and aged receivables

• Proficiency in English & German

• Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing

• Experience working with cross-functional teams and in a global, multi-market environment

• Excellent communication, listening and interpersonal skills

• Adaptability and flexibility

• Accountability and execution oriented

• Curious/challenges the status quo

• Creativity and critical thinking skills

• Self-confidence and the ability to work independently

Preferred Requirements

• Experience with CRM, billing, and accounts receivable software

• Proficiency in English & German, French desirable.

• Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment