Customer Attributes Engineer

​Position Description:

• This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for JLR vehicles.

• The D&R Lead Engineer role is to ensure all customer expectations for vehicle Durability and Robustness of Jaguar Land Rover vehicles are met or exceeded.

• This is achieved through attribute target setting & verification sign-off using both virtual and physical test methods.

• This role specifically will support the effective and successful development of JLR Armoured vehicles, taking responsibility for the D&R attribute on related programmes, reporting to the Vehicle Personalisation Attributes Manager and working directly within JLR's Durability & Robustness Attribute team.

• The successful candidate will have a clear passion for the quality, continuous improvement and innovation of both our products and the way we work in the eyes of our internal and external customers, approaching all activities with unity and integrity.

Skills Required:

• Capable of Durability & Robustness attribute target setting and delivery.

• Vehicle level Durability & Robustness test planning and completion on Proving Ground, Public Road and Rig based environments.

• Effective technical problem solving and issue resolution, using data driven methods & tool sets

Experience Required:

• Broad knowledge of vehicle Technologies Understanding of Durability & Strength principles with a knowledge of data collection and analysis.

• Project management of complex engineering test activities

• Experience of problem solving including application of Root Cause Analysis, 8D, DoE etc.

• Understanding of Systems engineering principles and delivery

• Relevant degree or equivalent experience preferred Microsoft package elements Power Point and Excel

Experience Preferred:

• Knowledge of whole vehicle engineering and cross functional experience

• Armoured/Protection vehicle engineering processes, standards and challenges CAD visualisation systems (e.g. VisMockUp, 3DX)

Personal Profile

• An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable

• An individual who is results driven with the ability to deliver operational plans in a highly demanding environment

• Passionate about having a positive effect on our brand by delivering the best products possible

• An individual with the ability to prioritise their work load

• A confident communicator, with the ability to effectively summarise complex ideas and situations through structured presentation

• An effective team player who supports colleagues and team members - personable, approachable and self-aware Resilient and enthusiastic, an individual able to deliver results under pressure