Customer Account Specialist

​Position Description:

• Customer Account Specialist Account Development and Management:

• Lead Ford Pro Charging Billing & Invoicing Process across all European Markets

• Reconcile stage payment invoices as per T&C of customer contract

• Support in resolving customer billing queries ¿ Support migration of Ford Pro Billing System to SAP

• Create new Product SKU¿s and Rate Plans as needed

• Assist with Ford Pro's transition to Bundled Bill with FMCC

• Ad-hoc assignments to support billing & late payment reconciliation ¿ Manage and oversee Ford Pro Charging customer onboarding process.

• Creation of customer accounts including the provision of key information.

• Support account activation in Ford Fleet Marketplace. ¿ Maintain live accounts on Ford Pro Charging CRM application.

• Undertake regular validation checks of live accounts to verify status.

• Conduct account and driver authorizations for internal Ford fleets.

• Action customer account and vehicle deactivation as required in Ford Fleet Market Place.

• Support Multi Make customer account agreements and support hardware ordering process.

• Validate signed customer agreements and ensure details are recorded correctly on Microsoft

• Support ad-hoc requests as required.

Key Interactions:

• FordPro US onboarding Team - Ford Credit / Zuora Team

• FordPro Charging Operations Team

• FordPro Leadership

• FordPro Global Leadership Team - Multi Make Partner

Skills Required:

• Strong desire to represent the customer and deliver the best possible customer experience

• Able to cross between technology and business topics with ease and understanding

• Strong communication, facilitation, and project management skills

• Ability to prioritize multiple tasks and handle deadlines

• Self-starter capable of operating independently and adapting to dynamic needs

• Detailed oriented, able to process and organize input from many sources

• Desire to work in a start-up approach, in an organization focused on agile delivery

• Ability to communicate sophisticated solution concepts in simple terms

• Resourceful and quick learner

• Strong analytical skills with the ability to communicate in a clear and concise manner

Skills Preferred:

• Adept user of Microsoft Office, especially Microsoft Excel & Dynamics

• Finance or Accounting background is a plus, but not required

• Familiarity with SAP is a plus, but not required

Experience Required:

• Prior experience leading billing and invoicing processes

• Prior experience with CRM applications