Customer Account Specialist
|Discipline:||Account Management, Professional|
|Salary:||£17.93 ph (inside IR35) umbrella (after 13 weeks the rate will increase to £28.03 in line with AWR)|
|Contact name:||Chris Coote-Stubbins|
|Published:||28 days ago|
|Expiry date:||10 Jun 2023 23:59|
Customer Account Specialist Account Development and Management:
Lead Ford Pro Charging Billing & Invoicing Process across all European Markets
Reconcile stage payment invoices as per T&C of customer contract
Support in resolving customer billing queries ¿ Support migration of Ford Pro Billing System to SAP
Create new Product SKU¿s and Rate Plans as needed
Assist with Ford Pro's transition to Bundled Bill with FMCC
Ad-hoc assignments to support billing & late payment reconciliation ¿ Manage and oversee Ford Pro Charging customer onboarding process.
Creation of customer accounts including the provision of key information.
Support account activation in Ford Fleet Marketplace. ¿ Maintain live accounts on Ford Pro Charging CRM application.
Undertake regular validation checks of live accounts to verify status.
Conduct account and driver authorizations for internal Ford fleets.
Action customer account and vehicle deactivation as required in Ford Fleet Market Place.
Support Multi Make customer account agreements and support hardware ordering process.
Validate signed customer agreements and ensure details are recorded correctly on Microsoft
Support ad-hoc requests as required.
FordPro US onboarding Team - Ford Credit / Zuora Team
FordPro Charging Operations Team
FordPro Global Leadership Team - Multi Make Partner
Strong desire to represent the customer and deliver the best possible customer experience
Able to cross between technology and business topics with ease and understanding
Strong communication, facilitation, and project management skills
Ability to prioritize multiple tasks and handle deadlines
Self-starter capable of operating independently and adapting to dynamic needs
Detailed oriented, able to process and organize input from many sources
Desire to work in a start-up approach, in an organization focused on agile delivery
Ability to communicate sophisticated solution concepts in simple terms
Resourceful and quick learner
Strong analytical skills with the ability to communicate in a clear and concise manner
Adept user of Microsoft Office, especially Microsoft Excel & Dynamics
Finance or Accounting background is a plus, but not required
Familiarity with SAP is a plus, but not required
Prior experience leading billing and invoicing processes
Prior experience with CRM applications
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