Client Experience Advisor
Location | Coventry |
Job type: | Contract |
Salary: | £23.15ph Umbrella |
Contact name: | Johanna Cowan |
Contact email: | jcowan@select-engineering.net |
Contact phone: | 01245403560 |
Job ref: | 39512 |
Published: | about 2 months ago |
Expiry date: | 31 Oct 2024 23:59 |
Startdate: | ASAP |
Position Description:
The UK Client Relationship Centre is a part of our Customer Experience function.
Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support.
These services are delivered by our exceptional client experience team.
As a Client Experience Advisor you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience.
You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis.
We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences and candidates welcome from all industries.
THE ROLE
Offering exceptional client support for all UK company product owners, being a critical point of contact and resolution
Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible
Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email
Be a knowledgeable expert in the client brand and products Identify and manage any complaints on the initial contact
Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer
Maintain effective relationships across the whole Client business and retail network driving client experience
Drive data quality through effective management of client data in customer management systems and be a champion of data protection compliance
Provide creative client and retailer solutions where the client is at the heart of all decision making Working across all client functions, UK national sales centre, retail network and third parties to drive client experience Financially empowered to take appropriate decisions in support of client satisfaction
Act as a role model for the client values, principles and behaviours and a true ambassador for delivering modern luxury service delivery
Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention
Achieve positive results that generates high customer satisfaction
Skills Required:
Customer service
Call centre
WHAT YOU'LL NEED
We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences
Experience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands
An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable
An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
Strong decision making and problem solving skills
An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
An effective team player, actively leads, develops and supports team members
An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable
Strong communication skills, both written and verbal
Strong stakeholder management skills
Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner Results orientated with a determination to make things happen
A highly motivated, energetic and inspirational team player
Ability to identify opportunities for improvements and implement change
Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
Ability to make quick and competent decisions
Experience of managing a high volume of queries
KEY INTERACTIONS
Working across all client business functions to support client queries and problems to include engineering, manufacturing, legal and commercial All retail partners Third party service providers who support the client experience, examples being the AA, energy providers, insurers the company is committed to equal opportunity for all
Experience Preferred:
Call centre experience
.
Latest jobs
- Facilities Engineering Engineer
-
Job location: Coventry Job salary: £33.92p/h Umbrella
Position Description: This role sits within t...
- Manufacturing Project Engineer
-
Job location: Coventry Job salary: £25.53PH Umbrella
Position Description: This role is within Pow...
- Imports Outbound Analyst
-
Job location: Coventry Job salary: £27.34p/h Umbrella
Position Description:The client Trading Divisi...