|Contact name:||Vicki Martinson|
|Published:||about 1 month ago|
|Expiry date:||23 Nov 2023 23:59|
EBC CAD Infrastructure Quality Lead JLR have a significant CAD user base that are represented by a CAD Super User group.
This group is responsible for both supporting the users and facing off to the I.T. and Process infrastructure teams in defining and prioritising the issues that the users are facing
This role is to optimise and streamline this process, bring clarity and consistency to our approach and drive resolution of the issues on behalf of the CAD Super User Group
Leadership of CAD related teams
Excellent Communicator with ability to simplify complex issues
Historical leadership of CAD related teams
Excellent Communications skills
Ability to simplify complex skills
Ablity to influence at all levels
Completer Finisher Prepared to 'ring around' to chase issues to conclusion
Knowledge of Dassault Systems 3DExperience
Experience of representing a large user base
Responsibilities including but not limited to:
Creation and Maintenance of a clear and concise prioritised list of issues to positively transform the experience of CAD users at JLR Create and Maintain clear CAD Super User Group ""Bugs and Gaps"" dashboards
Run audits of the Issue Definition Quality for the CAD Related Tickets
Organise and run CAD 'ticket' review workshops Attend & Represent the CAD Super User Group & User Satisfaction at Key Digital (I.T.)DEC and Dassault Systemes
Meetings Drive 3DX issue resolution through internal channels Organise
Create and summarise CAD User Satisfaction surveys By working with the CAD Super User Group determine the communications and training that is needed to improve the CAD user skills and experience
Ensure the appropriate knowledge capture and sharing is being used and maintained through e.g. CAD Super User Group, CAD Support Sites, Training Material
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