Business Change Manager (IT)

​DUTIES:

• Responsible for the IT organization's process improvement and change management activities by applying process improvement, change management methodologies, communication planning, organizational readiness assessment and stakeholder analyses.

• Plans and executes process improvement and change management projects.

• Monitors the implementation of change management to ensure the disruption of normal business operations is minimized.

• Possesses and develops knowledge of business processes, in order to identify when changes in software applications and systems should be initiated. Acts as a change agent to implement and manage best practices across the IT organization. Responsibilities typically include:

• Managing large projects or processes with limited oversight from manager.

• Coaching, reviewing and delegating work to lower level professionals.

POSITION DESCRIPTION:

• This role profile outlines the key responsibilities and objectives for the role, aligned to the ADKAR model to support successful business transformation and value delivery.

ADKAR-Based Objectives

Awareness           

• Ensure stakeholders understand the need for change. Develop and deliver comms plans; Facilitate awareness sessions; Create stakeholder-specific messaging

Desire   

• Build motivation and engagement to support the change. Identify and engage change champions; Address resistance proactively; Align change with personal/team goals

Knowledge

• Equip stakeholders with the skills and understanding to change. Coordinate training plans and delivery; Develop user guides and FAQs; Support hands-on learning sessions

Ability    

• Enable stakeholders to implement the change in their roles. Monitor adoption metrics; Provide coaching and support; Troubleshoot barriers to execution

Reinforcement    

• Sustain the change and embed it into culture and processes. Track benefits realisation; Celebrate success stories; Embed change into governance and reviews

STRATEGIC OBJECTIVES

• In addition to ADKAR-based responsibilities, the Business Change Manager will support strategic transformation goals:

• Champion the standardised lifecycle model across all initiatives

• Ensure alignment between business change and technical delivery

• Drive stakeholder engagement and feedback loops

• Report on adoption and value metrics to leadership