Administration Coordinator

Location Coventry
Job type: Contract
Salary: £21.52p/h UMBRELLA
Contact name: Johanna Cowan

Contact email:
Contact phone: 01245403560
Job ref: 39615
Published: 20 days ago
Duration: 12 months
Expiry date: 31 Dec 2024 23:59
Startdate: ASAP


  • The UK Customer Experience Centre is part of our Customer Service function.

  • Its core responsibility is to deliver an industry ownership experience, alongside the company UK Retailer network, that supports the long term sustainable business growth of both the company brands. 

  • As an Administration Coordinator you will provide high quality service company customers and exemplary support to the Customer Experience Centre.

  • You will be working alongside a large team to deliver the overall company UK Customer Experience Centre objective. 

  • You will be responsible for all general administrational duties within the Customer Experience Centre.

  • You will be part of a large team, working in a fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, Retailers and third parties on a daily basis.  


  • Its essential that you have 2 years experience within an administrational based position.

  • You will be results oriented with a determination to make things happen.

  • A highly motivated, energetic and inspirational team player.

  • Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great pressure.

  • Clear demonstration of a Customer First mind set in everything that they do.

  • Confident and outgoing with exceptional networking, interpersonal and influencing skills, possessing advanced communication skills.

  • Process orientated with great attention to detail 

You'll also need

  • Ability to identify opportunities for improvements and implement change 

  • Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed schedules 

  • Ability to understand, interpret and action improvements 

  • Strong decision making and problem solving skills 

  • Ability to make quick and competent decisions

  • Data input

  • Analytical skills

  • Timekeeping

  • Previous admin experience preferred