Accounts Payable (UK Customer Trade and Promotion Executive)

Location Birmingham
Discipline: Accounts & Finance
Job type: Contract
Salary: £15.77 Per Hour
Contact name: Keeley Atkinson

Contact email:
Contact phone: 01245 403560
Job ref: 9055
Published: 6 months ago
Duration: 6 Months (Rolling)
Expiry date: 05 May 2023 23:59

​Purpose of role:


The primary role of the Trade and Promtion Executive is to validate the Invoice from a customer for pricing and trade within defined SLAs.

Dispute cases will be received from the Back Office to the Trade and Promotion Executive within defined SLA's and the Trade and Promotion Team will validate or invalidate the trade or pricing claim against set SLAs and according to Standard Operating Policies (“SOPs”).


Main responsibilities:


For Trade claims:


Ensure that there is a valid deal in place (Check internal Sign Off (ISO)

The promotional activity is as per the deal agreed with the customer (Check external sign off (ESO)

Sales data supports the value being claimed. (Proof of Activity (POA)

Any photographic evidence is present.

Check for overspend on the account.

Process the claim for payment.

Comply with SOX relevant controls.


If any claim is deemed invalid, the Trade and Promotion Executive will invalidate the claim to the customer and inform the commercial contact and transfer the case to the Back Office Collection Team (BO) for collection.


For pricing claims:


Review any deals in place via MAP

Ensure that the correct period of promotion is in place

Ensure that the correct price is being claimed by the customer

Reviewing their findings with the Commercial Team

For valid claims, request relevant approval for credits

Request BO to raise approved credits


For any invalid claims, the Trade and Promotion Executive will invalidate the claim to the customer and hand the case to the BO for collection


General duties:

Complete the Recycling File.

Complete governance review packs;

Raise any limited evidence and Manual accrual forms for approval.

Adhere to SLAs for dispute resolution;

Administrational activities regarding proposals and deals from the Commercial Team


Career Experience Required & Role Implications:


A degree level education is preferred or Part Qualified/Qualified Chartered Institute of Credit Management Member.

The ability to effectively communicate to a wide variety of audiences & effective business partnering is crucial to this role.

Good numerical, analytical & logical reasoning skills.

Hands on experience with Microsoft Office Applications is essential with some experience of SAP being desirable.

Solid & demonstrable experience working within an FMCG company.

Previous experience of working within a customer facing role & an order to cash environment would be beneficial.




Ensure achievement of monthly SLA's in relation to query resolution of Trade and Pricing Claims

Ensure 100% of deductions processed accurately in line with SOX control

Ensure maintenance of minimal levels of Pricing claims

Timely resolution of issues and escalations from Back Office

Timely escalation of invalid debt to enable recovery




£ and volume of Trade on customer account(s) in cluster

£ and volume of Pricing Claims on customer account(s) in cluster

£ and volume of escalated/issue items and invalids